Shipping Policy

• Weekend & Holiday Orders: Orders placed on weekends or federal holidays will begin processing the next business day. The 1–2 business day clock starts on the next business day following your order date.
• Peak Periods: During high-volume periods — including holiday seasons, surprise drop releases, and new collection launches — processing times may extend to 3–5 business days. We will notify you proactively when extended processing applies.
• Order Accuracy: You are responsible for providing accurate shipping address information at checkout. Waivy Baby is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
• Order Modifications: Once an order has entered processing, we cannot guarantee modifications to item selection, shipping address, or shipping method. Contact support@waivybaby.com immediately if you need to make a change — we'll do our best but cannot promise it.
• Order Cancellations: Orders may only be cancelled before they have been handed to a carrier. Once shipped, orders are subject to our Refund & Return Policy. Contact us immediately at support@waivybaby.com if you wish to cancel.
• Payment Verification: Orders requiring payment verification may experience delays. We'll contact you by email if we need to verify your payment details.
• Inventory: All orders are subject to product availability. In the event that an item in your order is out of stock, we will contact you and may substitute a comparable item of equal or greater value, offer a partial shipment, or offer a refund for the unavailable item.

• Flat Rate Applies Per Order: The $10 standard shipping rate applies per order, not per item. Multiple items in a single order ship for one flat rate.
• Expedited & Overnight Availability: Expedited and overnight shipping options may not be available for all products, addresses, or during peak periods. Availability is confirmed at checkout.
• Free Shipping Promotions: Free shipping promotions are applied automatically at checkout when qualifying conditions are met. Promotional shipping may be revoked on returned or refunded orders.
• Shipping Rates Subject to Change: Shipping rates may be updated from time to time. The rate displayed at checkout is the rate you will be charged. Published rates on this page are current as of the Last Updated date.
• Taxes on Shipping: Shipping charges may be subject to applicable state and local taxes, which will be displayed at checkout.
• Multiple Shipments: If your order contains items that ship separately due to availability or fulfillment logistics, you will not be charged additional shipping for the split shipment unless separately disclosed.

• Address Accuracy: You are solely responsible for entering a complete and accurate shipping address at checkout. Waivy Baby is not liable for delayed, misdelivered, or undeliverable packages caused by an incorrect or incomplete address you provided.
• Address Correction Fees: If a carrier charges an address correction fee due to an error in the address you provided, that fee may be passed on to you.
• Returned Undeliverable Orders: If a package is returned to us as undeliverable due to an address error, refusal, or failed delivery attempts, we will contact you. Re-shipment will require an additional shipping fee. If you choose not to have the order re-shipped, a refund may be issued minus original shipping costs and any carrier return fees.
• Alaska, Hawaii & Territories: We are not currently able to ship to Alaska, Hawaii, or U.S. territories. We are working to expand our shipping coverage — check back for updates.
• International: We currently do not offer international shipping. Orders placed from outside the U.S. with a U.S. shipping address may be subject to additional review.
• Freight Forwarders: Waivy Baby does not ship to freight forwarders or package consolidators. Orders shipped to known freight forwarder addresses may be cancelled.

Waivy Baby shall not be liable for any shipping delays, non-delivery, or delivery failures caused by circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, severe weather events, or other force majeure events;
• Carrier strikes, labor disputes, or operational disruptions;
• Government actions, regulations, embargoes, or customs holds;
• National or regional emergencies, pandemics, or public health events;
• Errors, omissions, or delays caused by incorrect information provided by the customer; or
• Failures or delays of third-party carriers, fulfillment partners, or logistics providers.

In such cases, Waivy Baby will make commercially reasonable efforts to communicate updates and facilitate resolution, but does not guarantee delivery within any specific timeframe and shall not be liable for consequential, incidental, or indirect damages arising from shipping delays.

• Photograph Everything: Before discarding any packaging, take clear photos of the outer box, inner packaging, and any damaged items. These are required to process a damage claim.
• Reporting Deadline: Damaged or incorrect item claims must be reported within 7 days of delivery. Contact support@waivybaby.com with your order number, photos, and a description of the issue.
• Carrier Damage: If the outer packaging shows clear signs of carrier damage (crushed, punctured, wet), note this at delivery if possible and photograph the condition of the box before opening.
• Resolution Options: Depending on the nature of the damage and product availability, we may offer a replacement item, store credit, or a partial refund. Resolution is at Waivy Baby's discretion and is subject to our Refund & Return Policy.
• Product Defects: For product defects unrelated to shipping, please refer to the specific manufacturer's warranty. Waivy Baby is a curator and distributor — product defect claims should also be directed to the original manufacturer.
• Do Not Return Without Authorization: Do not return any damaged or incorrect items without first contacting us and receiving a Return Merchandise Authorization (RMA). Unauthorized returns may not be accepted.

To the maximum extent permitted by law, Waivy Baby's liability for lost, stolen, or damaged shipments is limited to the lesser of: (a) the actual value of the lost or damaged items as reflected in your order; or (b) a replacement shipment of the same or equivalent items, at Waivy Baby's sole discretion. Waivy Baby shall not be liable for indirect, consequential, incidental, or punitive damages arising from lost or damaged shipments. This limitation applies regardless of the cause of loss or damage, including carrier negligence.